Every time I return from a trip abroad I dread the miserable process of passing through JFK airport in New York, which continues to a be a national embarrassment, especially when you think that this is the first thing people from other countries experience when they come here. It is says a lot when it is an even worse experience than traveling to Venice, where I just returned from.
Venice is notoriously difficult to come and go from as you either have to travel via a water taxi, or haul your luggage to your destination from the furthest point a train or bus from the airport can take you. From there you have to cross canals, and since this will involve dragging suitcases up and down the steps of a series of bridges to get to your hotel, it is well worth paying a porter to take care of that for you. But with canals instead of streets everywhere, these difficulties are at least the result of unavoidable physical conditions.
The same cannot be said for the dismal conditions at JFK which are man-made and entirely avoidable. It is a disgrace, compared to modern and efficient airports in other cities around the world. First you have to walk through an endless dingy corridor to a huge room with a vast series of lines below a huge, truly dreadful mural. Initially there is a line for US citizens, foreign legal residents, and first time visitors, but then the first two pointlessly get merged. Then you have to get on a very long line that snakes back and forth several times, until you finally get to stop number one. Then you go to a kiosk, insert your passport and it prints out a paper with your picture verifying your information, with such new technology apparently designed to speed things up and smooth your passage. But it doesn’t, because you then go to another line anyway, and at this point the confusion is such that I can’t even tell you what department each stop is for, but after that there is yet another line. Then you pick up your luggage and wind up on yet another line, before finally exiting the airport to one mercifully quick last line to get a taxi, by which time nearly two hours have transpired since landing. If you weren’t exhausted after spending eight hours on an airplane you will be after this.
This can’t be blamed on enhanced security, because oddly, leaving from the same airport took less than half an hour, despite full security checks. Problems returning are instead based upon bureaucratic ineptitude, needless duplication and terrible organization. Clearly no one is looking at things from the customer standpoint. What is clearly needed is an effort to bring this airport into the twenty-first century in terms of physical plant, as well as new and better management.
I did come across one thing even dumber, in Croatia, one of the countries we visited. For some odd reason the government insists that merchants display prices only in the local currency, which is so obscure you can’t even find it on most conversion tables. In most other countries prices are usually posted in dollar or euro equivalents for the convenience of tourist customers. That is obviously good for business; pricing things in kunas is definitely not, and local businesses suffer as a result. Clearly government ineptitude knows no borders.
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